Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.
More information about Charter can be found at corporate. Press Release. December 17, Router firmware correcting this issue will be available ASAP. Visit Status. Join Now Log In Help. All forum topics Previous Topic Next Topic. R mbps Spectrum not getting more than 75mbps. Message 1 of 6. Labels: Troubleshooting. Me too. Accepted Solutions. Re: R mbps Spectrum not getting more than 75mbps. Message 5 of 6. All Replies. What is the modem in front of the router? Tried turning off QoS? Just another user.
Message 2 of 6. I'm not using Dynamic QoS. My setting is let speedtest determine my internet bandwidth. They do not care if they keep customers or not. Very disappointed. Kamillia on January 02, Always courteous, always understanding, got a great deal, been with this company almost a year. After the last phone company, you'd think I'd be more on top of it but with a third child, being visually impaired, trying to buy a home and all the awesome new life challenges, it's hard to be on time.
Stephen Haberski on January 02, I recently signed up for WiFi with Spectrum and I also bought a phone. I also had a problem setting up my phone. But one of your employees, Kristi Collins, went up and beyond her job, making numerous phone calls to technicians to solve my problem. Paul on December 31, Im not in the rural area yet Spectrum inet goes out many times per year with no explanation other than "you're at the end of the line", whatever that means.
Then there is the fact that I have been paying for mbps download and only getting 19! I've had Spectrum for quite a while and I didn't realize how slow my download speeds are. You owe me Spectrum! In summary, I suggest you make sure you're getting what you are paying for with Spectrum.
Gwen Gruver on December 27, Daniel was quick and efficient in switching out my channels over the phone. Very professional and deserves a raise and or promotion. G Harvey on December 17, Craig Durrell on December 16, Ricardo Turner arrived promptly, was courteous, friendly and helpful.
He diagnosed the issue, which required digging and putting in a new underground cable and running it into our home. All issues fixed. Lori on December 15, Spectrum is supposed to have the best, fastest, most reliable network in the area. I upgraded to Spectrum Ultra but the computer I use for work, which sits closest to the router and is hardwired, has upload and download speeds of 2 mbps at most lately. This is horrible! And I regularly sign on to any computer in the house -- says connected, no internet.
But when I call Spectrum, it says internet is not down. I am fed up. Ethan Wright on December 14, Dealing with Charter internet has been a horrid experience. Anyone with Spectrum will know the constant outages, fluctuating speeds, and downright useless customer service. If you have any other options hopefully not just Comcast , please take the opportunity to not use Spectrum.
Ruth on December 11, Toni had to deal with a lot during her time with me. I'm not nice, and she was amazing! Toni was calm, she knew what she doing and I could tell she was determined to get me through this process. I hope you don't have to deal with me again :. Thomas on December 10, Ok internet but will offer promotions and add it to your bill without authorization. Then you have to pay the bill to get it off. All I wanted and used was internet, no phone and no cable.
Just internet but i had to pay for all 3. Doubled on December 09, It's a great service, the customer service was wonderful. But after my introductory offer of mid 40's a month, my bill jumped to 75 a month. I'm one person using it and I wouldn't consider myself a power user so I feel like I should be able to get reliable service for less. If I needed serious speed or bandwidth, it would be a completely different perspective.
Quinton Oliver on December 08, Now, I purchased my first home and I have to change my provider. Spectrum is the best, it should be an option in my District but as residents, we have to gather a petition to do so. It's not fair at all. After all these years, I am forced to let go of the best service and spend the money I was spending with Spectrum somewhere else.
Julia on December 06, Literally only here to talk about the great customer service I just received from Jen at the Altoona, WI location. If you have any problems, go to her!!!
Also Spectrum if you're reading this, give my girl Jen a raise, she deserves it. Michael Cokkinos on December 05, Our service was working THEN we received a message from Spectrum that our modem was "out of date" and should be replaced. They would send it free of charge. Every time we changed any service, we have had issues with outages and long phone wait times to diagnose and remedy. My wife went with it. The tech came and took two hours to get the service working with my assistance.
Literally 15min. I could not restore it with reboots so we had to schedule another appointment. The second tech said "you have no internet" and I can not help you - you have to call for a new service. We would not let him leave and after calling and finding out that we indeed are paying for internet, he spent three hours finally figuring out that an older phone modem was kicking us off the system.
But when we complained, we were met with bold opposition from "customer service" saying it was not an installation but an activation charge. I do have to say the techs were very nice and amiable - the supervision left us quite dismayed. Mikayla on December 05, A friend referred me to Spectrum. I called to set things up and was off the phone in less than 10 minutes. Someone was there the very next day to set everything up. A great price and excellent customer service, I would definitely recommend!
Brittany Stroud on December 04, Around 6 months later, my bill has yet again went up. I called in and was told they do it that way because if they entirely took the discount off at once they'd lose all their customers. Well they have lost us now. Sad when you have people for years and treat your new clients better. I also have my cell phone service with Spectrum so they get a decent amount of money from our household. This is NOT right.
Employees say i either pay this or cancel because it's out of their hands. You can get all the new clients you want but if you're unable to keep them, your business won't thrive forever. Never again. Jacob P on December 03, Spectrum has nickel and dimed me for years, upping the bill at least once a year.
I finally contacted the CEO's office to cancel since there's no online cancellation option. They billed me two weeks later for the full month they offer no proration. The customer service people are very kind but the company does not care about its customers. I do not recommend Spectrum unless you're willing to pay for their full-price services after a year.
Internet service is decent for basic Google and Netflix use, but it cuts out regularly. E J Hanley on December 02, Lauren Platanitis assisted me today. I was very pleased with her service.
She is very knowledgeable about all the services and she answered all my questions. She has the ability to make you feel comfortable and did not rush me or give me a sales pitch. She listened intently as I explained what I wanted and she steered me in the right direction.
I left the store feeling pleased and confident about my new service plan. Oh, and did I mention that Lauren smiled throughout my visit, making me feel as though she really cared about what I wanted? Thank you for having a retail specialist like Lauren in your store! Chuck Escamilla on November 28, I've been in customer service my whole life and I know when you have a special associate that deserves a commendation for his skills and personable nature!
I was downgrading my TV package to streaming to see how it would work out for me. Will gave me no attitude or less service due to the decision I made.
He also answered the questions I had for proper setup! He treated me with the respect and friendliness I want and deserve. I hope the next time I stop in, Will is working and he calls my name! Waylon Mcdaniel on November 27, Hooked up on Nov 8th and in less then a month, I have had 5 techs to my home to fix internet problem of losing signal. Goes offline all the time, sometimes for a whole day. It works for others, why can't they do it for me? Would not use if I didn't have to and would not recommend to anyone.
Sam Eastey on November 27, This Dale guy should be training your staff and your competition's staff on how to deal with customer service in the communication business! I would switch all our services to your company for that kind of service if we were in your service area. Thank you Dale ID for all your help.
Have a wonderful Thanksgiving. I also plan to reach out to corporate as well. Have a wonderful night! Drew on November 27, I was told I could add streaming cable and cancel anytime. Well, I called to cancel because Hulu is a better deal and was told my internet cost would double if I canceled my streaming cable. Should have known better. Very disappointing. Joe Swantek on November 26, Robert Steffes on November 23, Shabbir Jamnagerwalla of Spectrum provided great service, he under promised, over delivered.
I would really recommend Spectrum to all my neighbors, friends and family. Jennifer on November 21, My service is great! Juan on November 21, Well the Internet is good but some of the channels like Discovery has a bad format for any TV and low quality pictures. Ted Jones on November 12, Speed is good when it's fully working but never the mbps they advertise. Plus the service has outages. Have been without regular service for the past 2 days.
Customer service is a recording. Do not recommend Spectrum internet. Gould on October 27, They raised their rates twice in a year. I canceled the cable because of the rate changes and they turned the channels off immediately, but made me pay for the whole month that I was unable to use. The customer service was horrible. I kept the internet only because no other options in my area. Would not recommend. David Baker on October 25, Spectrum lost me two months in when all of a sudden I couldn't get some of the channels I signed up for.
Why you say? Because they put these channels into a more expensive tier and if I wanted to get said channels I'd have to pay more. After all, they don't have contracts. What a bait and switch. What a stick in the eye to say good bye. Spectrum, you'll never darken my halls again. Denise on October 23, Impossible to get through to customer service.
Hold times are 30 minutes or longer. I have been trying for 3 days. After 20 minutes of holding your call gets dropped. Kevin on October 22, One problem after another. Had to exchange box first week after service set up. Internet always disconnecting. Cable features are well behind competitors and dish providers. Fifty fifty if you can even log in to their website to manage your account.
Been trying for an hour now. Glad my year is up and I can go in another direction. Terrible experience.
Jbwrightsman on October 12, Internet service has been fast and highly reliable for most of those years in my area. But I got tired of the prices for the Digital TV service the Silver Package with all the Sports extras , so, being network-savvy we decided to give cord cutting a try.
All-in-all cord cutting is problematic and often frustrating. We missed the comparative simplicity of the cable box, the set-it-and-forget-it of the recording process and the most-missed capability - to pause live programming. We decided that the higher cost for cable TV was worth the price for the relative reliability and simplicity of the service. Phillip J Epps on October 08, My Internet speed is better than average.
This download speed Upload speed was Pauline Phillips on October 03, Great salesman who answered all my questions, very courteous and set up the install. They send someone out the day before and if the address is hard to find, as mine is, they call for your directions to get there. Everything with the tech was excellent for the setup. I went outside my business for something and he came in to see if I had a question for him. He went thru the building and we discussed the best place for the router and modem, all work was neat and he even wrapped the wires and contained them.
Everything was perfect. I had to run errands and he knew he would be there for several hours as there was no cable from the pole to my building so he called me once to confirm something and then called me again to let me know he had completed the setup. He told me to call if I had any difficulties or questions. I have had none and everything is exceptional.
He was top notch and I knew I could trust him when I had to leave my office. I don't know why people are so negative. This is the third set up with them for me and my family members elderly and they have been great every time.
Great customer service over the phone also. Yuna on September 29, After a good price for about 2yrs, they will increase just like that, cant switch because there are no other company services in this area. Domenic Scalzi on September 15, We just bought a vacation house in Maine and there are two ISPs available in our area. It is great for 4K streaming and watching YouTube, the only problem is the upload speeds when sending large files or sometimes when on FaceTime.
If you want faster speeds you could always opt for the Mbps plan. To end, we are very happy Spectrum customers and we highly recommend their services! Vj on September 10, Amazing Internet! I use to use Frontier and now Spectrum is what I use. And Let me tell you. I'v never had this fast internet in my life.
Internet has never been so fast for me in a populated area. Most ISP's are usually slow in my area. But Spectrum really pulls out the secret weapon. And beats it.
I love Spectrum and will stay with them. Adam on September 08, My router disconnects several times a week and the download speed is always less than half of what was advertised.
That being said, the issues that require me to call customer service are handled professionally. Every customer service rep talks to me in a professional manner, clear on how they fix my issue, and easy to understand. Natalia on September 05, I gave 5 stars to the tech from Matthews Spectrum store. I would like to give only one star to online Spectrum customer support. I kept calling Spectrum customer service to solve the problem my mom had and customer service representatives kept transferring me from one department to another.
Yesterday, I decided to stop at Matthews Spectrum store and asked personally the same question I had for weeks. Tech paid attention to what I was talking about. He listened! Problem was solved in 5 minutes but on the phone, I spent hours! I greatly appreciate your help. Spectrum, you need to hire more people like him.
Simmons on August 31, Internet speed is great, much better than DSL. When I have a problem, customer service is really good. Most time I just need to reboot the box the digital world we live in.
Every year, I go down and see what promotion they have and I have been able to pretty much pick my channels instead of paying for a lot that I don't even watch.
By doing this, I have been able to keep my bill for the last four years pretty much the same price, even got it to lower this time. I can actually curl up and watch TV. Deborah Kiracofe on August 28, My experience at Spectrum Store, Southlake, TX, required patience and assistance from store personnel as I was both changing my phone company and also bringing my yr-old mom who lives in a different city onto my account and into the world of smartphones.
I was busy shuttling back and forth by travel and phone to coordinate services with my mom. It was really great to be welcomed by store personnel who were ready and willing to work me through all the process! Many thanks to your staff. AND my mom and I love the new phones and lower prices!! Thanks, Spectrum!! Irene on August 26, We get consistently excellent speeds, often higher than the Mbps we pay for.
Outages are infrequent. It is expensive but their internet service is worth it IMO. Aicia on August 22, So far the tech arrived at am, he called before showing up and that was great. The scheduled time was and his tone was awesome.
He seems very knowledgeable. I will update as soon as he is done. So far so great. Karen on August 01, I had a technician come out to my new home to install my TV and Internet. I can not praise this technician enough!! He was on time and hooked everything up and was very accommodating. He also stayed to help with my internet. Sam on July 27, I was having an issue with my internet connection and I spoke to three different workers.
Each one was so nice and treated my problem as if it were their own. It did take a long time for my problem to be fixed about 2 hours , however, I was calling late on a Saturday night and I understand it can be hard to fix things via telephone call.
I trust this company cares for their customers. Tammy on July 27, In comparison to all of the available networks in my area, Spectrum is the best by far most especially when considering all factors such as internet speed, quality and price. Tim James on July 25, Switched to Spectrum because they offered free DVR services. After a year, prices went up. Jackie Wilson on July 19, I've always gotten good service -- I've never had to schedule customer service with Charter. But it's just too expensive.
I can't afford it anymore. It's just too much. Sharkisha Watermelonia on July 10, Bill on July 09, It's not the cheapest option but it's been incredibly reliable and fast. I always get the advertised speeds and there's no data cap. Matthew Groskopf on June 27, Well, there's really not much to say other than the fact that Charter Spectrum's WiFi is hands down the absolute best internet provider!
And I have zero doubt that their phone and cable provisions are nothing short of fantastic as well. They truly provide a swift, easy and caring customer service with very kind and knowledgeable customer service representatives.
But most importantly, I get Mbps of download speed and Mbps of upload speed. I just want to say, on behalf of my entire family, thank you Charter Spectrum. I also want to make sure that they receive the gratitude they're due. Keep up the astoundingly great service that you provide my family with.
I will never change my internet provider. Thanks, Charter Spectrum. Mark Snipes on June 13, I have been a user of Charter Spectrum internet wifi plan for over 2 years and it is hands down the greatest deal I have ever got in my life. The price is unbelievable, the service is reliable, the employees and service techs are the best I've ever dealt with.
I am a demanding type customer, meaning I want to get my money's worth when I spend it and I almost feel like I'm not paying Charter Spectrum enough for what I get. I'm not one of those easy to please people but I have nothing but praise for this service. Nash Hammond on June 10, My internet is always working, only once has it went down and that was at 3 AM for them to do maintenance.
I always heard people complaining about connections but that's odd, it always works for me and I'm guessing it's user error. Sure, when I first turn on the cable box for the day, it takes a while to update which is a little annoying but gives me time to do some other things I need to do.
Overall, I'm pretty satisfied. Maybe the price could be a little better, not sure what it is costing them but I do know they're always updating networks and laying new lines so I'm sure it's costly for them. Tommy Randall on June 10, After our initial hookup, the sound didn't quite match the speaker and our internet coverage wasn't good all the time in certain locations: patio and upstairs. When we called to have this fixed, the people on the phone were great: cheerful, clear speaking, and helpful.
The man sent to do the work could not have been better. He went way over and above what we expected. All the cables to our house had pulled loose due to a tree branch sagging on them and they even pulled a board loose from the house where they were connected.
He, without us asking, repaired the damage and reconnected all the cables over the sagging branch, not just his company's. He also fixed the voice sync and wifi in a very cheerful and professional manner and gave us tips on how to keep everything tops.
I don't usually review companies, but I had to find out how to do this so he could get credit for a great job. I rated customer service only 4 stars because the original installer could have been this good. Kathy Sutton on June 05, I'm a new customer with Spectrum and I signed a contract that promised a free modem. Was happy with the tech's installation. He was very professional.
The gripe I have is that I assumed the free modem would be new and not one that looks to have seen better days. I hope customer service will be understanding and helpful when the modem crashes. Eugene Gomez on June 02, We have numerous outages in my area. Although customer service is fairly good, the actual services are spotty. I can't even stream a movie without losing my internet connectivity.
We've had techs come out and have been given reasons for spotty service that offer no real explanation or solution. We've been longtime customers but we're definitely a long way from satisfied. Ethan on May 30, I have very good networking equipment and yet about once a month, there will be an entire week or so where I get terribly slow and inconsistent speeds which have their highs and lows throughout the day.
A Concerned Customer on May 15, Charter is just way too unstable. During the late night when I do a lot of uploading, Charter likes to disconnect for no reason. During the day it's great but at night when I need to upload a lot of data, it wants to just disconnect for hours at a time.
Not worth the hassle if you want to have a successful life working on the internet. Chito on May 09, I have no choice in my area.
Nick on May 04, I sure do hear a lot of whining about Spectrum. My download and upload speed are always higher than that and I never have to restart my router or modem. I had a few poor customer calls to begin my service but other than that, service has worked just as it needs to! Misty Traywick on April 29, I called because my OnDemand channels were inoperable. I was fortunate enough to get help from their customer service representative.
Service was efficient, incredibly polite and made sure all of my concerns were resolved before allowing the phone call to end. Thank you, Charter! Tyrone Wooten on April 27, Today I contacted Spectrum customer service pertaining my cable billing.
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