I was hesitant to delete and reload the program because I, as a general rule, am ridiculously and totally computer illiterate. I set it back to factory default and it started working again.
What did I have to lose? I am pretty basic. Nothing else??? What am I supposed to do? Mac users: The following steps will let you know whether you are running the most current version of ScanSnap software:. Mac Fix Found: Gotta tell ya…I love this site. I was pulling my hair out trying to figure out this problem.
I only experienced blinking blue light when I tried to scan. It would blink for a few seconds and blue light would return to solid blue. So I tried to scan, again. Blue blinking light. This is the case whether I turn on the scanner by opening the lid or not.
The first time this happened I took it to get it diagnosed and it just began working for him for no reason. I had just finished successfully scanning some receipts and closed the scanner and program, opened it to scan one more and got the dreaded blinking light again.
What do you think is the cause? Thanks for this! It worked on my S It went through and found the driver was missing, then automatically updated the driver and presto back in the scanning business. Thanks, this is actually helpful. I tried your solution and wah lah….. Thank you so much for taking the time to post your solution.
You made a very frustrated person happy. Daco, this was driving me nuts and your instructions worked like a charm!
Really appreciate you taking the time to share the fix. Great that this works I usually just have my users reboot, and it generally works fine after , but the question should be, why does the scansnap manager software lose its connection to the scanner, and what is Fujitsu doing to fix it? Thank you!! I cannot stand how annoying the lose of connection is. The hardware works very well. I love the actual scanner, but I am constantly annoyed when trying to get the thing to scan to the computer!!
Any Idea? This worked for my client, thank you so much! Apparently, I simply needed to make sure that my USB cord was plugged all the way in! But on the positive side, I did download the latest scansnap software version. I have tried all these things and the only thing that works for me is rebooting my computer, which I hate hate hate having to do every time I want to scan.
I welcome any new ideas. Maybe this is how they get users to install updates!! Total excellent step by step instructions!! Usually, I have to disconnect the computer connection and the power source on the ScanSnap and then re-boot my computer. After the computer is back up and running, I reconnect the cords on the back of the S and then it works for another few weeks!
Then start the manager again from the Start Menu. That re-establishes the connection most times. Occasionally a reboot is required — but not often on my system. Oh my gosh! It is like it needs to delete the driver and reinstall every time and then it works.
There is a delay….. Take it away, Evan: I was wondering if you were aware of the issue with the ScanSnap scanners where the blue light keeps blinking when you open the top and the ScanSnap button on the task bar shows the scanner is not ready to scan?
Open Scansnap Manager and you should be all set. About the Author Brooks Duncan helps individuals and small businesses go paperless. Leave a Reply 81 comments. Don - August 17, Reply. Leave a Reply: Cancel Reply. Dee - January 14, Reply. Johnny - November 17, Reply. Terri Lane - June 8, Reply. Shelly - January 31, Reply.
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Courtne - January 25, Reply. Mitch - January 24, Reply. Jean Batty - December 4, Reply. Jo Shields - April 4, Reply. Ever since the windows 10 update, I have had on a consistent basis problems where it failed to connect.
The blue scansnap icon that should be displayed without a crossed-out mark is always deciding to stay that way.
This has been my main solution every time this occurs: 1. Close out all the windows 6. Reopen scansnap manager. If the first solution fails to work, try disconnecting the usb cable to the desktop. If so, clear it out and reconnect the usb cable.
In your windows screen, type it into your finder. Empty your recycle bin, restart computer, and restart scansnap manager. For me, scansnap is consistently deciding not to work on an everyday basis. This has been a problem since the windows 10 update and the scansnap updates have not alleviated the problem at all. My wife and I both have S scanners that we love dearly. We use them frequently.
They worked fine with our identical Precision T workstations running Win7, they continued to work fine after we gingerly upgraded to Windows 10 shortly before the end of the free upgrade period.
Today, they both quit working. I think not. I have read through the discussion here and have tried some of the possible fixes including uninstalling and re-installing the snap scan software, etc. All to no avail. I am not a computer novice. This is getting frustrating. My fall back is to install one of them on a Windows 7 machine here, but that is inconvenient for the way we use them and, besides it galls me.
Since I upgraded to Windows 10 I have had nothing but trouble with my Scansnap. With Windows 7 I had no issues whatsoever. Since I went to Windows 10, I have had communication problems. Seems that there is something that is not compatable with Windows 10 in the Scansnap software. The troubleshooting steps do no good either. I am wasting hours of time trying to get a document scanned that needs to be sent off.
How frustrating. So much for those promises from Microsoft that all your software will work under Windows 10, prompting you to upgrade! I feel your pain.
Until a few weeks my ix has been working fine with Windows 10 that I installed last fall. Well, this afternoon I deleted my Windows temporary files and I was able to scan! How did you reload the Scansnap manager? I deleted the Scansnap manager thinking it would reload when I reconnected my ix to my computer.
But this did not happen. After installing Windows 10 I am having a problem with duplicate files. I am scanning documents to a folder and they have the same name. When I had windows 7 it would automatically be renamed with a number after the file name. Is there a setting in Windows or Scansnap to fix this?
I think I need to clarify that I rename that file and drag it to a folder. I use this method to save purchase orders with the same job name. It worked really well before with windows 7.
It would just number them as I scanned them. Scansnap S w ver 5. Now what? Has anyone had issues when using scan to email with office ? It just sends the attachment but nothing else.
Microsoft said its a third party issue Scansnap Manager. I tried everything on this forum go get my ScanSnap S working after upgrading from Windows 8 to Windows 10 and none of it worked for me.
I finally gave up and called Fujitsu support. They were really great. This is what I was asked to do and it worked first time. Good luck! Network Connections c. Network Locations Awareness d. Plug and Play e. Remote Access Auto Connection Manager f. Remote Access Connection Manager g. Shell Hardware Detection i. Telephony j. Double click on the downloaded file on your desktop.
Go into your ScanSnap folder and right click on the Setup. If the Administrator option is not available, simply double click on the Setup. Follow the on screen installation prompts. Before rebooting look for the ScanSnap Manager Icon in the bottom right corner of your screen by the clock. If the icon is not found, please launch ScanSnap Manager from your Programs area, then take the above steps.
After the online update, reboot. After rebooting verify that your Anti-virus is still disabled and that the ScanSnap Manager icon is in your tray by the clock.
Plug in your scanner and let it install. If any addition ScanSnap Softwares are required such as ScanSnap Organizer or Cardminder, please fill out the following form in order to have these applications emailed to you for download. For most recent information you have to pay a visit world-wide-web and on web I found this website as a best website for newest updates. They work good until it goes to sleep or shuts down, then nothing again. Any suggestions??? I need my scanner and this is crap!
I am not able to get the ScanSnap Organizer to install. I like the organizer and wish I could somehow get it to install. Upgraded from windows 8. ScanSnap s was working perfectly before the upgrade. Scanner did not work after upgrade. Un-installed Scan Manager and drivers. Worked again until I shut down.
After start-up USB detects scanner but Scan manager program does not respond. Tried everything. Same issue with S and Dell Lattitude. Rebooting seems to work most of the time, but not always. Been using the SnapScan i since Defc Well — it worked great with my Win 7 laptop. Make the selected folder writable. I have been a Scansnap user for almost 8 years now. After recently moving to Windows 10 I began experience the intermittent issues described here. I have performed all updates to both Windows and the Scansnap software, with no long-term fix.
This is a strange problem, but when it happens, this seems to be working for me now. I have been using the Si for some time on W-7 with no problems whatsoever. Recently clean-loaded W Tried all versions of manager and updates. None work. Manager will not even run now. Moved the USB to different ports, etc.
I am having a problem with the Scan button when the scanner ix is connected over the wifi. When I press the scan button, it flashes four times and nothing is scanned. I have Windows 10 and scansnap manager is running and connected to the scanner.
I can successfully scan from scan manager while on wifi or if I connected the scanner directly over USB, the scan button works fine. I have the same issue. Were you able to get it resolved? I even uninstalled and reinstalled ScanSnap Manager. The iX will scan when pressing the button only when connected via USB. If I am connected via wifi the ScanSnap icon in the system tray shows with a wifi connection , the button just flashes 4 times. I have Windows 10 bit, with a ScanSnap S I have a KVM that I use for my desktop and laptop.
It is a Vakoss and has been very reliable. The last few days I was unable to reconnect until I did the following. This assumes that you had it working at some point. Exit ScanSnap Manager. In my case it continued to fail. Right click on Sx The driver should now be loaded. I have ScanSnap IX Ever since upgrading to WIN 10 when scanning larger documents more than 10 pages the computer shuts down and automatically reboots in the middle of the scanning job.
I have a SnapScan Si — cannot get it to work with windows Have tried re-installing drivers, doing all online updates…everything. My most essential peripheral is now useless. Any recommendations of other scanners to try with Windows 10? I installed Win 10 several months ago on my notebook and my ScanSnap S is working perfectly.
Guess I was just lucky? I am the only user on my laptop, now running Windows I have full user privileges. What can I do now to get this essential device working again? Had a devil of a time getting my Scan Snap S to work under Windows 10 …. Close the Lid and now proceed to install the rest of your SnapSan applications you rely on. Test your S to make sure all functions you rely on are working to your satisfaction. Once in your Microsoft Account Test again.
It downloads fine, then runs thru the install process in a DOS looking window, but at the end of it all, nothing is installed. Have a S Fresh Windows 10 machine. Installed the S using the installer from the Fujitsu website. Followed the instructions and results is a working S under Windows 10 32bit. No problems so far. I have reinstalled the software, am using the latest version downloaded , etc.
No joy. I was very glad to stumble upon this site and discover other people having the same problem. Did finally get it to make a pdf, then scanner disconnected and has remained disconnected ever since, despite reboots, etc. Running SSDrvRepair- x Similarly, Windows shows a scanner logo for the ix, but says it is not connected. Yet, how could it have scanned a document if it was not connected?? I have a scansnap s Worked for awhile under Win 10 but stopped working after the win 10 upgrade.
Error message says no drivers present. Uninstalled and fresh reinstall from factory CD updated and same error message looks like Win 10 removes the drivers for the s Maybe tomorrow. After installing BitDefender coincidence? I had the same issue when i installed bitdefender and low and behold, i checked the bitdefender settings and it had scansnap blocked. I unblocked it and scan is now working again.
After loading Bitdefender, on Windows 10 using IX , I am getting the invalid destination folder message even if I select desktop. I have a scansnap ix and am running windows The scansnap manager appears incomplete and it is only showing the upper left hand portion of the entire manager screen. I am not able to change settings e. I have uninstalled and reinstalled the software and there is no change.
Any suggestions would be terrific. I have the exact same problem. I cannot change settings in the manager because they are not visible. Is there a fix for this? Same issue on a on windows Have run the latest fujitsu driver update but still no dice.
Since upgrading to Win 10, my iX and Scansnap manager has slowed so much it is unusable. I have scanned , documents on Win 7. I have contacted Fujisu and carried out all of their recommendations uninstall, reinstall manager, disc clean up, all to no avail. I had scanned about 50 pages with win 10 with no problems, then it slowed down. I now struggle to open manager, and I have to press the scan button some times the light flashes once, sometimes 4 times several times before it eventually feeds the pages through.
Having read the comments below I have reinstalled the software using Win 7 compatibility mode, no success. Anyone any ideas as to a solution. Daryl, did you ever get your iX working reliably under Windows 10?
When trying to left click on the Scansnap Manager to change a profile, it takes over 10 seconds for the menu to come up. Likewise, it takes seconds for the scan to start after pushing the button.
Thanks for all the ideas in this thread. I am having the exact same issues as described here. I would love to find a solution as it is wasting soooo much time. Shelley, I have exactly the same problem with my IX Win10 since this week. Scansnap Manager hyper slow. You have a solution? Go to ScanSnap Support Tool. Mine was on detail and as soon as I change it to normal, and then rerun the ScanSnap Manager app, things were back to normal speed. Tried setting win 10 power to always on, no change.
Solution was to uninstall scansnap manager and re-install using win 7 compatibility mode. Has been flawless since. Been troubleshooting this for days, clean install of windows 10 and ix does not work. Driver has yellow question mark, and says code Looking in the log file for this, it stuck on. I found the usbscan. New install on new Windows 10 computer.
The S software download V5. You have to have it to make the V5. Worked great on Win 7. I just updated to windows 10, and updated the drivers for my IX After some Bitdefender-related hickups, I managed to get it to work. However, when I try to delete a scanned file in the Scansnap Organiser, Windows 10 plainly states that I have no permission to delete the file, even though I have full administrator rights over the folder.
Anybody know how to solve this? Open Explorer Indeed, its the preview pane. What a maddeningly simple way to waste a lot of time, arg.
Thanks for the tip. I have a strange problem with my scansnap Si in Windows When I try to scan to e-mail it gives a error that outlook is not set as standard program and a popup sending to e-mail failed and was cancelled. Any idea how I can solve this? ScanSnap manager stopped working after installing Windows Ran ScanSnap update, which had no discernible effect.
So I uninstalled, then installed the latest version V6. It worked fine for several days — until this morning, when an error notice appeared on bootup saying that Manager would have to be uninstalled and reinstalled again. I have a wonderful fiEOX2 that worked great for many years with Win 7. Now that I have upgraded to Win 10, it does not work.
Can you provide some guidance. Nothing on the Fujitsu website says anything about support beyond Win 7. I had the same problems with my scansnap ix for weeks with windows Unistalled, reinstalled new version. Nothing worked. It worked when connected via USB, but wireless would not work, ever. But then I checked the firewall. I turned it off. So i turn on the firewall and made sure Scan Snap was checked, so the firewall would let it through, and now scan snap works great wirelessly.
In my case, scansnap was connected to the scanner over wifi and I could scan if I initiated it from the PC, but pressing the button on the scanner resulted in it flashing a bit and then nothing. But turning off the firewall is not a great solution to a scanning problem. I dug a bit deeper, and it turned out that my wifi was connected as a Public network, and by changing that to Private in windows network settings, it all worked with the firewall turned on. I have finally managed to get my Snapscan ix to work, along with Snapscan Organiser.
It seems to be related to Permissions in Windows Give full access permissions to Everyone to the folder where Scapscan Organiser does its stuff.
That seems to solve the unable to save issue. Hope that helps people. Permissions appears to be the key. Opened the properties section of the install folder and changed permissions.. Tested and works like it should. Thanks for the help. My ScanSnap worked almost flawlessly under Windows 7, not so great under Windows 10 upgrade. Was a major headache for me. Uninstalling and installing numerous times. At one point, the software left me in a catch22, would not uninstall the upgrade until I uninstalled the original.
I had to go back to my original CD. Found a great tool, SSClean. This allowed me to uninstall existing program. Then I did an install from original disk, then the update. Worked the first time I lifted the lid of the scanner. After that though, No Worky. This was the only constant. I refused to have to reboot each time I wanted to scan something. After a week, and by chance, I looked at the Administrator privileges. User privileges were limited. I edited the privileges to match Administrator but, still does not work correctly.
What I do now…. Open the lid of the scanner, Right click on Scan Manager and click on Run As Administrator, scan the items and then have to exit the program.
This is done each time I want to use the scanner. Better than rebooting. There must be an answer in here somewhere. The light comes on, shuts off after a few second and the ScanSnap Manager application shows it is not connected. So I uninstalled, reinstalled and it still no luck.
He had to change the permission on the folder to allow everyone to access it. After that, he selected to reinstall the driver from the Device Manager window and my scanner now works. Hopefully this will help someone else! I have a ScanSnap S which would not work with Windows Scanner now works fine. Organiser for S works fine too. Thank you so much for sharing this. I have gone round and round with Fujitsu and all they tell me is that my S is no longer supported.
I had a problem with this as this scanner is still working perfectly. Will try this technique for sure. I to am going through the Specified Destination image saving folder is invalid problem.
I have tried the saving to desktop. I have tried the permissions thing. It still persists. I had my Friend our I. After he got off , the notification that there was an update came up so I installed it , then it went back to the same problem. I will get my bud back on to see what can be done and when he does make some notes and gladly forward them back here. Hopefully though ,there will be answers to this problem sooner. Especially now that the update is available. Hopefully they can help too. Thanks Brooks for the very prompt reply.
Then I updated and forgot that there might even be an issue. It took me a bit to get things going but I attributed that to not having had the Scansnap in use for a long time. So at this point, I am wondering if I even need to download the updated drivers? But perhaps it updated automatically?
Now you have me wanting to get back to the scanning project just to check on that one. Hi everyone. Check out our new promo! With the iX you just press a button and the scanner gets on. To connect the ScanSnap and a computer via Wi-Fi, you need to connect the ScanSnap and the computer to the same wireless access point.
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