When you click the link, the file is downloaded using your internet browser download capabilities. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Automatically installing Windows 10 Windows Update can automatically install a new Windows 10 version to your computer.

Note: Windows allows you to reset the update schedule up to five days later. The Windows 10 version has successfully installed. Performing a manual installation of Windows 10 If you do not want to wait for Windows to automatically download a new Windows 10 version, use Windows Update to install it manually.

When the download completes, click Restart now. Note: If you do not want to restart your PC immediately, Windows 10 restarts automatically during inactive hours to complete the installation. Creating the installation media to download Windows 10 Download the Media Creation Tool and create the installation media.

Installing Windows 10 on your computer Windows 10 Setup allows you to do a clean installation of Windows 10 erases all data or to keep your personal files and apps. Note: If you are prompted to supply the Windows 10 product key, type the product key, and then click Next. Note: If your computer has less than GB of free hard drive space, you are prompted to connect a USB hard drive to continue with the installation. The installation begins. Completing setup and signing in to Windows 10 clean installation only If you have completed a clean installation of Windows and kept nothing, navigate the setup experience with the help of Cortana.

The installation completes, and the desktop opens. Deleting Windows 10 installation files to regain storage space The Go Back feature, which allows you to reinstall a previous version of Windows, is available for 10 days after upgrading to Windows 10 or updating Windows 10 to a new version.

Note: After deleting the files, the Go Back feature is no longer available for restoring a previous version of Windows. Wait while Disk Cleanup scans the drive for system files that can be deleted. Note: When you click the link, the file is downloaded using your internet browser download capabilities. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

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See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide.

Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.

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Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers. Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.

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Email my list. Remove all. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver. Face authentication requires specific hardware such as an infrared IR camera. If the computer does not have this hardware installed, the option to set up face authentication in the Settings app is not available.

Fingerprint authentication can be set up in the Settings app for computers that have swipe or scan fingerprint readers. If the option to set up fingerprint reader in the Settings app is not available, you might need to upgrade the security software on your computer.

If you are using security software from another manufacturer, check with the manufacturer of that software. The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. In Windows 10, Wireless Display Miracast might not connect to an external display or might lose connection.

Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available. Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. Multi-finger Precision Touchpad, a new Windows 10 feature, provides high-precision pointer input and new gesture functionality. Your computer does not support the hardware requirement for Multi-finger Precision Touchpad.

This feature requires specific hardware to function in Windows In Windows 10 your touchpad will still work properly. To install Windows 10 bit, purchase Windows 10 bit from Microsoft and perform a clean install of Windows 10 bit from the Microsoft download site.

In some cases HP might not provide compatible software and updated drivers for your model. Some computers with IDT audio controllers might not have full functionality after installing Windows The Windows 10 driver provides audio for the computer, but some features do not work.

On 2-in-1, x and convertible notebooks, the continuum feature in Windows 10 might not automatically detect when the computer is in tablet or desktop mode. You can manually switch between modes in the action center. Some computers do not support DirectX System requirements Microsoft requires that your computer hardware meet the following system requirements before you can install Windows Steps to take before installing Before installing Windows 10, update your software, drivers, and BIOS, create recovery discs for your current operating system, and back up your files.

You might also need to decrypt the hard drive. Step 1: Install the latest software and driver updates from HP Support Assistant Download and install the latest version of software and drivers from HP.

Step 3: Create recovery discs and back up your important files Create recovery discs and use File History to back up your data. If you have not already done so, create a set of Windows 8. If a problem occurs during the installation process, you can use HP System Recovery to return your computer back to its original software configuration. You can use File History to back up your files and transfer them to Windows Step 4: Decrypt the hard drive if applicable The Windows 10 installation does not complete if the hard drive is encrypted.

If you have encrypted the hard drive, you must decrypt the hard drive before beginning the installation. Go to the Microsoft Get Windows 10 webpage in English. Click Open , Save , or Run in any windows that display to download the tool to your computer. Double-click the MediaCreationTool. Figure : Accepting the license terms. Select the language, edition, and architecture bit or bit for the Windows 10 installation, and then click Next. Figure : Selecting language, edition, and architecture.

Installation from ISO media is for advanced users. Figure : Choosing USB flash drive. Figure : Clicking Next. Figure : Clicking Finish. Proceed to the next step to install Windows 10 on your computer using the installation media. Step 2: Install Windows 10 on your computer Windows 10 Setup allows you to do a clean installation of Windows 10 erases all data or to keep your personal files and apps HP still recommends backing up all data in the event of any data loss.

When the installation is complete, Windows 10 Upgrade copies the windows. Keep this file on the USB hard drive. The file is required if you decide to Go Back to the previous operating system.

Insert the Windows installation USB drive into the computer. When the Get important updates window opens, select Download and install updates recommended , and then click Next. Figure : Selecting Download and install updates recommended. In the Choose what to keep window, select what you want to keep, and then click Next. Keep personal files and apps : Keeps all your personal files, settings, and apps. Keep personal files only : Keeps your personal files, but no settings or apps.

Figure : Choose what to keep window with Keep personal files and apps selected. During the installation process, your computer restarts several times. Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account. If you chose Keep personal files and apps , the desktop opens when the installation completes. If you chose Keep personal files only , the desktop opens when the installation completes.

If you chose Keep nothing , continue to the next step after the installation completes to set up Windows Figure : Clicking Install. Step 3: Complete setup and sign in to Windows 10 clean installation only If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana.

If you chose to keep your personal files and apps, you do not need to set up Windows 10 again. When the Cortana introductory screen displays, you can choose to use Cortana voice recognition if your computer has a working microphone or your keyboard and mouse to complete the setup.

If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume. Figure : Cortana introductory screen. When the Let's start with region. Is this right?